Refund policy
At Stella, we want you to love your purchase. However, if you’re not completely satisfied, we’re here to assist you. Please review our return policy to ensure a smooth and hassle-free process.
1. Eligibility for Returns
We accept returns on most items within 30 days of purchase. To qualify for a return, the item must meet the following conditions:
- Unused and in its original condition
- All tags and packaging intact
- Proof of purchase (receipt or order confirmation)
2. How to Initiate a Return
To start a return, please contact us at districtstella@gmail.com within 30 days of receiving your order. Include your order number and a brief explanation of the reason for your return.
Once your return is approved, we will provide a return authorization along with instructions for sending the item back. Please ensure the item is securely packaged to prevent damage during transit.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
4. Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges
If you would like to exchange an item for a different size or style, please contact us, and we’ll be happy to assist you with the exchange process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt and include a photo of the damage. We will provide a full refund or send a replacement at no additional cost.
7. Contact Us
For any questions or concerns about returns, our customer service team is here to help.
📧 Email: districtstella@gmail.com
Thank you for shopping with Stella! 💫